Due to the sensitive nature of our products and the need to protect product integrity, all sales are final once an order has been processed or shipped.

We do not accept returns or exchanges for change of mind, incorrect product selection, unwanted products, improper handling or storage, prohibited use, or unsatisfactory research results.

Exceptions

Store credit or replacement may be considered only when:

• The incorrect product was received
• A product arrived damaged in transit
• An item was missing from the shipment
• The carrier confirms the package was lost

Claim Requirements

To request review, email melaniquesupport@gmail.com within 48 hours of confirmed delivery and include:

• Full name
• Order number
• Photos of the shipping box and label
• Photos of all products received
• Clear photos showing the issue

The product and packaging must remain unopened, unused, and available while the claim is reviewed.

Available Resolution

Approved claims will generally be resolved in this order:

1. Store credit
2. Replacement product
3. Refund to the original payment method only when store credit or replacement is not appropriate

Submitting a claim does not guarantee approval.

Original shipping charges are nonrefundable unless the issue resulted from an error by Melanique or applicable law requires otherwise.

Exclusions

Claims may be denied when:

• Submitted after 48 hours
• Required evidence is missing
• The product or packaging was discarded
• Damage occurred after delivery
• The shipping address was incorrect or incomplete
• Tracking confirms delivery
• Fraud, abuse, prohibited use, or chargeback manipulation is suspected

Minor cosmetic differences in packaging, labels, vial appearance, or product appearance do not automatically qualify for replacement, credit, or refund.

Contact

Melanique Skincare Corporation Inc.
Doing business as Melanique Cosmetics
Email: melaniquesupport@gmail.com
Website: https://melaniquecosmetics.com